Welcome to your friendly brick store!
This store is a passionate hobby, not my full time job. I kindly ask you to keep that in mind when shopping at my store. I guarantee that I do my best to provide quality items, communicate promptly, pack securely, ship rapidly and do all I can to offer the best shopping experience.
PLEASE CAREFULLY READ TERMS BEFORE PLACING AN ORDER!
AVOID PLACING ORDERS IF YOU DO NOT AGREE WITH THE FOLLOWING TERMS.
All purchases from this store are private sales, therefore any form of RETURN OR EXCHANGE IS EXCLUDED.
§ If any of the following applies to you:
- This is your first time shopping on Brickowl and/or on my store.
- You have a question, a doubt or a request.
- You want a quote on an order.
- You are experiencing problems with an order.
- You relish a more personal shopping experience.
Do not hesistate to drop me a message! I will be happy to respond.
§ Always read the item's description! I report there the condition of the item and all relevant damages (dents, scratches, indentations, crushing). Do not hesistate to ask for pictures and additional information.
§ I adopt the following tagging convention in the item's description to better declare the conditions of the items in my store. Sets are listed as complete if they contain all parts and minigifures requird for the build. Stickers are usually present in new sets; but they might be ruined or entirely missing in used or incomplete sets (refer to the item's description for details).
* MINT: means new, sealed, complete, undamaged (negligible/minor shelfwear is possible);
* NEW: means new, complete (with spares/extra and stickers unless otherwise specified), but opened to check content or damaged in some way (may or may not be still sealed);
* USED: means opened and used (fully or partially built at least once), complete (no spares/extra unless otherwise specified), may or may not be damaged and instructions and box may or may not be included (read description for further details);
* INCOMPL-N: means new, but missing some parts, minifigures or stickers (spares/extra do not count); instructions and box may or may not be included (read description for further details);
* INCOMPL-U: means used, but missing some parts, minifigures or stickers (spares/extra do not count); instructions and box may or may not be included (read description for further details);
* OTHER: anything not fitting in the previous categories (read description for further details).
§ In case of USED items, mold type of the pieces is not guarateed. I always try to match the correct mold type, but it is not always possible.
§ Sets completeness is checked against Rebrickable database. I try to be as careful as possible, but mistakes can happen. In this case, do not hesistate to contact me and we will find a solution.
§ I only ship to Europe.
§ I only accept payments in EUR.
§ Bank transfer (SEPA only) and Credit Card (via Stripe) are the preferred payment methods. I also accept Paypal. Cash payment is possible only in case of local pick-up.
§ I expect payment within 5 working days from invoicing. After that I will file a Non-Paying Buyer alert to Brickowl. In any case, do not hesistate to inform me about problems or delays.
§ According to §19 UStG no VAT is charged / Gemäß §19 UStG wird keine Umsatzsteuer berechnet.
§ I take no responsibility and assume no liability for any damage or loss imputable to shipping, that is occurred after I handed the package over to the carrier.
§ Contact me in the event of problems with your order (failed invoicing, payment difficulties, shipping issues, conditions different than expected, missing bricks, …), before leaving a negative feedback. In most cases communication is the best way to sort thing out.
§ Feel free to contact me for any special requests, I will do my best to satisfy them.
§ Do not forget to leave a feedback after a successful transaction! I greatly appreciate it and I will gladly reciprocate.